Shipping policy

GLISSI SHIPPING POLICY

Effective Date: 1 March 2025

Thank you for choosing Glissi.
This Shipping Policy outlines how we process, ship, and deliver orders both within Australia and internationally.

We are committed to providing a smooth, reliable, and premium delivery experience for all customers.

1. SHIPPING WITHIN AUSTRALIA

1.1 Free Shipping Australia-Wide

We offer Free Standard Shipping for all orders delivered within Australia.

1.2 Estimated Delivery Timeframes

Dispatched from our Australian fulfilment centre:

  • Metro Areas: 3–6 business days

  • Regional Areas: 5–10 business days

  • Remote Areas: 7–14 business days

Delivery estimates may vary due to courier delays, weather events, public holidays, or seasonal volume.

1.3 Express Shipping (Optional)

Express shipping may be offered at checkout (where available):

  • Metro Areas: 1–3 business days

  • Regional/Remote Areas: 2–5 business days

2. INTERNATIONAL SHIPPING

We ship globally to most countries.

International shipping rates and delivery timeframes vary by region and are calculated at checkout based on:

  • Destination country

  • Courier rates at the time of purchase

  • Local customs import rules

2.1 International Shipping Costs

  • Costs are displayed at checkout in your local currency where supported.

  • Standard international rates apply based on weight and destination.

  • We do not offer free international shipping unless explicitly stated during promotions.

2.2 Estimated International Delivery Times

These timeframes are general guidelines:

  • New Zealand: 5–10 business days

  • Asia-Pacific: 7–14 business days

  • USA & Canada: 7–15 business days

  • UK & Europe: 7–16 business days

  • Middle East: 10–18 business days

  • Rest of World: 10–21 business days

Please note: These estimates exclude customs clearance times, which vary by country and are outside our control.

3. CUSTOMS, DUTIES & IMPORT TAXES (International Orders)

International customers are responsible for:

  • Customs duties

  • VAT/GST

  • Import taxes

  • Any handling fees charged upon arrival

These charges are determined by your local government and are not included in the purchase price or shipping fee at checkout.

Orders that are refused due to customs fees will not be refunded until the items are returned to us, and return shipping fees will be deducted from the refund.

4. ORDER PROCESSING TIMES

Orders are generally processed within:

  • 1–2 business days for Standard Shipping

  • 1 business day for Express Shipping (if available)

Orders placed after 2pm AEST, on weekends, or on public holidays will be processed the next business day.
High-volume periods may add an extra 1–2 business days.

5. ORDER TRACKING

Once dispatched, you will receive an email containing:

  • Your tracking number

  • The courier delivering your parcel

  • A link to track shipment progress in real time

Tracking updates may take up to 24 hours to appear after dispatch.

6. SHIPPING ADDRESSES

6.1 Accuracy

Customers must provide a complete, correct, and deliverable address at checkout.
Glissi is not responsible for deliveries made to incorrectly entered addresses.

6.2 PO Boxes & Parcel Lockers

We can ship to:

  • PO Boxes

  • Parcel Lockers

  • Residential & commercial addresses
    (subject to courier service availability)

6.3 Undeliverable or Returned Parcels

If a parcel is returned to us due to:

  • Incorrect address

  • Non-collection

  • Failed delivery attempts

  • Customs refusal (international orders)

…we will contact you to arrange redelivery.
Redelivery or return shipping fees may apply.

7. LOST, DELAYED, OR DAMAGED PARCELS

7.1 Lost in Transit

If your parcel appears lost:

  • Contact us at glissi.team@gmail.com

  • We will investigate with the courier

  • If confirmed lost, we will offer a replacement or refund

7.2 Severe Delays

Courier, customs, or border delays do not qualify for automatic refunds.
We will liaise with the courier to resolve any issues.

7.3 Damaged on Arrival

If your parcel arrives damaged:

  • Email us within 48 hours

  • Include your order number and photos of the damage
    We will arrange a replacement promptly.

8. ORDER CANCELLATIONS & CHANGES

We can amend or cancel orders only before dispatch.
Once shipped, changes cannot be made and the order must follow standard return procedures.

Please contact glissi.team@gmail.com immediately for urgent assistance.

9. CUSTOMER RESPONSIBILITIES

By ordering from Glissi, customers agree to:

  • Provide accurate delivery information

  • Monitor tracking details

  • Collect parcels from pickup locations where required

  • Pay any customs/import duties applicable in their country

We cannot accept responsibility for parcels delayed due to courier networks, customs processing, or incorrect delivery information.

10. CONTACT US

For shipping-related inquiries, please email our support team at:
glissi.team@gmail.com

We’re here to ensure your Glissi experience is smooth, safe, and reliable — wherever in the world you are.